Website Terms & Conditions
Effective Date: 1 December 2024
Welcome to Compass Odyssey’s website. By using this site, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Information
This website is owned and operated by Compass Odyssey, a travel service provider specializing in African safari packages. By accessing or using this website, you agree to these terms and conditions. If you do not agree, please refrain from using the site.
2. Use of the Website
You must be at least 18 years old to use this website. The content on this site, including text, images, logos, and videos, is for informational purposes only. You agree not to use the site for any unlawful or prohibited purposes, including but not limited to copying or distributing website content without written permission, introducing harmful software such as viruses, or attempting to gain unauthorised access to the website or its servers.
3. Booking Terms
All bookings made via this website are subject to availability and acceptance by Compass Odyssey. By making a booking, you confirm that you have the authority to accept these terms on behalf of all travellers included in the booking, that you have provided accurate and complete information, and that you accept all costs, including deposits, fees, and any additional charges.
4. Payment and Cancellation Policy
A non-refundable deposit may be required to secure your booking. Full payment terms will be provided during the booking process. Cancellation and refund policies vary depending on the services and destinations involved. Details will be provided at the time of booking. Compass Odyssey reserves the right to cancel bookings in cases of non-payment, fraudulent transactions, or circumstances beyond our control.
5. Changes to Itineraries
Compass Odyssey strives to adhere to confirmed itineraries; however, changes may be necessary due to weather, safety concerns, or unforeseen circumstances. In such cases, Compass Odyssey will make every effort to provide an equivalent alternative. Additional costs may apply for significant changes.
6. Third-Party Services
Compass Odyssey collaborates with trusted third-party providers for certain services, such as accommodation, transportation, and guided tours. While we ensure the quality of these services, Compass Odyssey is not responsible for the acts or omissions of third-party providers. Use of third-party websites or services linked from this site is at your own risk.
7. Intellectual Property
All website content is the intellectual property of Compass Odyssey unless otherwise indicated. You may not reproduce, distribute, or use content from this website for commercial purposes without prior written consent.
8. Limitation of Liability
Compass Odyssey is not liable for any indirect, incidental, or consequential damages arising from the use of this website or its services. Our liability is limited to the value of the booking made with Compass Odyssey, except as otherwise required by law.
9. Privacy and Data Protection
The collection and use of your personal information are governed by our Privacy Policy. By using this site, you consent to the collection, use, and sharing of your personal data as outlined in the Privacy Policy.
10. Cookies
This site uses cookies to improve functionality and user experience. For details, see our Cookie Policy.
11. Governing Law and Dispute Resolution
These terms are governed by the laws of South Africa. Any disputes shall first be attempted to be resolved through amicable negotiation. If unresolved, disputes may be referred to arbitration in accordance with South African law.
12. Updates to Terms
Compass Odyssey reserves the right to revise these terms and conditions at any time. Changes will take effect upon posting to this page. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
13. Contact Information
If you have questions or concerns regarding these terms and conditions, please contact us via email at mail@compassodyssey.travel or phone at +27 (0)835694450.